Proactive AI Support
SentinelHQ watches behavior patterns across your product and reaches out with answers before your customer ever thinks to file a ticket. Support that works while they sleep.
What Sentinel Does
Tracks login frequency, feature usage, session depth, and inactivity signals. Knows when a user is drifting before they know it themselves.
Never wait for a complaint. When a user hits a confusion trigger or inactivity threshold, Sentinel reaches out with relevant help — in-app, email, or chat.
Handles refunds, account updates, password resets, feature walkthroughs — multi-step workflows without a human in the loop. Escalates only when it needs to.
Risk scoring on every user based on behavioral signals. Catches users on the edge of churning and triggers retention workflows automatically.
The Trigger System
Detects users who haven't logged in over a week. Triggers onboarding re-engagement with tips tailored to their usage gaps.
Spots users hitting the same error multiple times. Intercepts with a step-by-step walkthrough before frustration turns into a support ticket.
Detects high-value features users explored but never activated. Reaches out with a contextual demo and answers objections preemptively.
Tracks engagement trends and flags declining usage. Triggers personalized retention outreach with an offer or check-in from a human.
By The Numbers
"The best support is the kind your customer never has to experience. Stop answering questions. Start preventing them."
Most support teams are stuck in reactive mode — responding to tickets, fighting fires, managing damage after it happens. SentinelHQ flips that. We built the agent that sits inside your product and watches what your users are actually doing. When someone drifts, we catch it. When someone struggles, we help. When someone is about to leave, we intervene.
Your customers don't want to file tickets. They want their problem solved. SentinelHQ makes that happen — invisibly, automatically, before anyone has to ask.
SentinelHQ runs 24/7, resolving the issues your customers didn't know how to ask about. Your team focuses on the complex problems that actually need human judgment. Everything else handles itself.